Questions

You pay when you book, and Servd holds the money. The provider is paid when you tap "Confirm" after the job, or automatically 48 hours after they mark the job done if you have not reported a problem.

If the provider declines, does not answer in time, or you cancel before they accept, you get a full refund automatically. Refunds go back to the card or account you paid with through Paystack, and usually reach you within a few working days depending on your bank.

Yes, while it is still waiting for the provider to accept, with a full refund. After they accept, use "Report a problem" on the booking and our team will look at it with you.

Tap "Report a problem" on the booking before the payment is released. The money stays on hold, and our team reviews what happened and decides whether to pay the provider, refund you, or split it. You can also message us from the Help page.

Every provider uploads a government ID, verifies a Nigerian bank account in their own name, and agrees to our code of conduct. Our team reviews each application before the provider appears on the site.

We are signing up and checking providers state by state. If nobody in your state is taking bookings yet for the service you need, leave your email or phone on the booking page and we will tell you as soon as providers join.

No. Each provider works only in their own state, so you will only see providers in the state you choose.

Chef packages can include an ingredient budget, shown separately before you pay. It is sent to the chef when they accept so they can shop. The cooking fee is held until after the job.

You pay the price shown on the package, plus the ingredient budget for chef packages. Any booking fee is shown on the summary before you pay. Never pay a provider outside Servd: those payments are not protected.

Yes. When you book, choose how often: daily, weekly, every 2 weeks or monthly, and how many visits. You pay for all the visits at once, many providers give a discount for repeat bookings, and each visit's payment is held until that visit is done. You can stop the plan any time: visits more than 48 hours away are refunded in full.

Yes. Go to Gifts, choose an amount or a specific package, pick a card and add a message, then pay. You get a link to send on WhatsApp. They open it, create a free account and choose their own day. Gifts are valid for 12 months, and anything unused comes back to you as credit.

Yes. When you book, choose "Ask someone to pay" and send them the link. They can pay by card, transfer or USSD without an account, and they never see your address or phone number. Your request goes to the provider as soon as they pay.

Yes. Share your invite link from your bookings page. When a friend signs up with it and completes their first booking of ₦5,000 or more, you both get credit to spend on Servd.

No. Servd is an open marketplace. Providers are independent, self-employed people who list their own services and set their own prices. We check their ID and bank account before they appear, and we hold your payment until the job is done, but you choose who to book at your own risk. Read our safety tips before you book.

Yes. Once you have paid, tap "Message" on the booking to talk to the provider about the details: directions, timing, what to prepare. Phone numbers and emails are hidden until the provider accepts, and our team can read the messages if a problem is reported.

Yes. Cleaning companies, chef agencies and spas can apply as an agency, list their team with each person's photo, experience and prices, and get paid to their business account. Clients can book a specific person or let the agency choose. Every team member is ID-checked by our team before they appear.

Open "Become a provider" at the bottom of any page, create your account, and complete your profile: photo, government ID, bank account and the code of conduct. Applications are open in every state, even before your state opens for bookings. Servd keeps 15% of your package price.